FAQs

Q?

1. Do you offer basic printing and photocopying services?

A.

Yes, however due to the variables included we cannot offer it online, simply pop into our shop and we can do it for you no problem.

Q?

2. How can I contact you?

A.

You can contact us directly and in person by visiting our shop. However, we’ve also made a contact form that you can fill out to ask about working with us, technical difficulties or general inquiries. Just visit our contact us page.

Q?

3. How can I pay?

A.

We are happy to accept payment in the form of debit cards (£1 charge on orders over £20) or cash. We also take credit cards (a 3% surcharge applies). We require full payment before we start work. All our online payments are conducted through PayPal.

Q?

4. Is my order subject to VAT?

A.

VAT laws in print can be complicated, however we can offer some info and guidance on the subject.
If your leaflet is to be used as an offer, or as a ticket to a product or service. e.g. ‘Free entry with this leaflet’ or '10% off a product' then it is subject to VAT. Likewise if your product has an area to be written onto that makes up 25% or more of the final design then you will also be charged.

You can find out more about VAT print rules & regulations from HM Revenue & Customs

Q?

5. Can I Order via Email?

A.

Yes, you can email us at info@theprinting.works

We ask that you provide as many details of your order as possible as to ensure that we can begin working on it as soon as possible.

Q?

6. How long does it take for me to get the proof for my artwork?

A.

Once you have placed your order, you should get it within 1 working day, permitting we have all the necessary information from you.

Q?

7. What is the difference between RGB and CMYK?

A.

RGB refers to the primary colours of light, Red, Green and Blue, that are used in monitors, television screens, digital cameras and scanners. CMYK refers to the primary colours of pigment: Cyan, Magenta, Yellow, and Black. These are the inks used on the in "4-color printing", commonly referred to as "full color printing".

The combination of RGB light creates white, while the combination of CMYK inks creates black. Therefore, it is physically impossible for the printing press to exactly reproduce colors as we see them on our monitors.

Many programs have the capability to convert the layout/images from RGB colour to CMYK colour. We request that you convert your colours from RGB to CMYK if your tools allow you to. By doing it yourself, you have maximum control over the results. You may notice a shift in colour when converting from RGB to CMYK. If you do not like the appearance in CMYK, we recommend that you make adjustments while working in CMYK (usually lightening). Generally, you should specify CMYK colour builds that look a little lighter than you want, since the dots of ink "fatten up" on press, giving you more pigment on paper than you see on your monitor. Be especially careful to keep backgrounds light if there is black or dark colored text over it, so that the text remains readable.

0